Returns, Refunds And Cancellation Policy

HOW TO CANCEL MY ORDER?

 

-Once the order is placed, we are afraid no cancellation will be accepted.

 

However, we can make certain exceptions specially for you :)

 

-If a certain item ordered was not processed by us, that item alone can be replaced for an equivalent value or an additional value item.

Considering the additional price is paid. A refund ONLY for that item will be provided.

-The refund processing timeline would take 5 to 7 working days considering the mode of transaction.

 

I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?

 

-If you receive an order confirmation email and notice a mistake with the order, please message us at +9435153121 or mail us at geetalistylestudio@gmail.com 

-If it is after business hours, leave us a clear and detailed message with your name, phone number, and your order number. We will get back to you as soon as we can.

-We are afraid no corrections or changes can be made after the order has been shipped. Additional charges must be paid for re-shipping.

 

CAN I RETURN/EXCHANGE MY ORDER?

 At Geetali, customer satisfaction is our priority. We ensure your order reaches you without any damage or mishaps. However, we are only humans and control over certain things is beyond us. Keeping this in mind, in case an item is damaged beyond wearability, we understand and can absolutely provide return/exchange.

 However, Return/Exchange Policy does not apply if,

 

-Exchange/refund will not be provided if the size of the item was unexpected.

 

 -Colour tone may slightly differ from the product images on the website. These are digital photographs and vary with respect to the monitor settings of each device.

-A replacement can be processed ONLY if you received the wrong package or a damaged product.

 

NOTE:

 

1.    Unpacking video with no pause is compulsory.

2.    You need to inform us as soon as you receive the package with the unboxing video.

3.    Exchange/Returns Complaints after 48hours of delivery will not be accepted.

1. The damaged product must be shipped back to us intact to an address we request. A replacement for the same will be provided. 
2. Exchange of the product shall be refused in case,

• The product was damaged while in your possession.
• A product is not in its original condition.
• A product that is returned without its packaging tags including the retail box and all other items originally included with the product at the time of delivery.
• The product is different from what was shipped to you.

 Thank you for your cooperation with us.